Refund & Returns Policy
Last updated: October 2026
Prescription medications
- Under state and federal pharmacy rules, prescription medications cannot be returned or refunded once dispensed by the pharmacy.
- If a shipped prescription arrives damaged or is lost in transit, contact us promptly. We work with the pharmacy and carrier and, where appropriate, arrange a replacement in line with applicable law.
Visits, memberships and programs
- Visits and clinician time are non-refundable once provided.
- You may cancel a membership or program before your next billing date; cancellation stops future charges.
- Refunds are not provided for dissatisfaction with medical outcomes or for a clinician’s determination that a treatment is not appropriate for you.
Non-prescription products
- Unopened, unused non-prescription products in original packaging may be returned within 30 days of purchase.
- Return shipping is the customer’s responsibility; approved refunds go to the original payment method.
Changes
We may update this policy; the date above shows the current version.
Contact us
Lavena Health · 5340 E 131st Ave, Suite 106, Temple Terrace, FL 33617
(813) 805-8917 · info@lavenahealth.com